Legal information
Terms & conditions
Below are our general terms governing the use of oursbrun.com and the purchase of products on this website. For any question, write to us via the contact page.
Use of the site by customers is governed by these terms as well as any notice or conditions appearing elsewhere on the site. Ours Brun may modify or remove any part of the site at any time, without liability for such changes towards customers. Ours Brun reserves the right to amend these terms in the future without specific notice to customers: continuing to use the site or placing an order once such changes take effect constitutes acceptance of them.
The contract between you (the customer) and us takes effect only once the order has been processed and shipped.
By placing an order on the site, you warrant that:
- you are not a minor or legally incapable of entering into a contract;
- the personal data provided at registration is complete and accurate;
- you are not using a false name or the name of another person or entity without authorisation.
Placing an order
By placing an order, you accept these terms and acknowledge having read them before placing the order.
Order acceptance
When you place an order, you receive a confirmation at the email address provided, summarising the content of the order, the prices and the chosen delivery method.
Prices and payment
Prices are shown in euros, inclusive of all taxes. Delivery costs are specified before the final validation of the order. Payment is made by card via Stripe, as well as Apple Pay or Google Pay where offered by the customer's device. No banking data is stored on our servers.
Delivery
As a buyer, you may choose among the delivery options offered and the time that suits you best. Ours Brun cannot be held liable for any damage caused during transport or for any delay beyond its control.
Free delivery to pickup points from €50. This offer applies in mainland France, for pickup-point delivery, to orders whose product value reaches €50 (excluding delivery costs, discounts and gift cards). Below this amount, the cost of the chosen delivery method is charged.
€4 contribution on home delivery. For orders of €50 or more, a €4 contribution is applied to the home-delivery price in France. This contribution does not apply to pickup points or to deliveries outside France.
Methods and lead times. In France: Chronopost pickup point (ChronoShop2Shop) or Colissimo home delivery. In Europe: Mondial Relay or Colissimo Pickup Station pickup points, and Colissimo International home delivery. Each piece is made to order: allow 3 to 5 working days for preparation, then 2 to 4 days for delivery in France and 4 to 8 days in Europe. Applicable rates and lead times are shown in the cart once the address is entered.
As soon as the parcel is handed to the carrier, an email with a tracking link is sent to the customer. Tracking is also available in their account, under “My orders”.
Returns and right of withdrawal
Ours Brun accepts returns within 14 days of receipt provided the items have not been used, altered, washed or otherwise handled. Items must be returned in their original packaging.
In accordance with applicable law, the customer has 14 days from receipt to exercise their right of withdrawal. Items may not be returned without Ours Brun's prior written consent and are subject to return costs. Personalised, made-to-measure pieces may not be exchanged or refunded.
Gift cards
Gift cards are valid for one year from their issue date. They are not refundable or exchangeable for cash, and may be used in several instalments until the amount is exhausted.
Liability
We strive to keep the information on the site as accurate as possible; however, we make no warranty in this respect, express or implied. Likewise, we make no warranty regarding the use of the site: each user is responsible for ensuring their devices are protected against viruses or any other external factor.
As a consumer, you benefit from the rights provided by the French Consumer Code. This site does not affect your rights under applicable law in any way.
Personal data
Data collected when you order is used only to process the order and meet our legal obligations. To learn more, see our privacy policy.
Severability
Any provision of these terms that is void, illegal or unenforceable for any reason shall be deemed severable from the remaining terms, which shall remain valid and enforceable.
Legal notice
Ours Brun is a company registered under SIRET: 99142739400010 — APE code: 1413Z.
Contact: contact@oursbrun.com or via the contact page.