Your questions,
our answers.

Yes. Every piece is cut, sewn and assembled by hand in our workshop in Haute-Garonne, France.

We favour natural materials: cotton, linen, velvet… Wherever possible, we select fabrics certified Oeko-Tex.

Yes: lining, zip, topstitching, size… Write to us via the contact page and we will discuss it together.

Each piece is made to order: allow about one week between your order and dispatch.

Machine wash at 30 °C on a delicate cycle, no tumble drying. All our fabrics are washable.

Every fabric is presented on the Atelier page, along with the pieces made from it.

Card payment (Visa, Mastercard) via Stripe, as well as Apple Pay and Google Pay where offered by your device.

Yes. Payments are processed by Stripe: no banking data passes through or is stored on our servers.

Yes. The code received by email is entered in the cart before checkout, and can be used in several instalments if the amount is not fully spent.

Chronopost pickup point (ChronoShop2Shop) or Colissimo home delivery. In Europe: Mondial Relay or Colissimo Pickup Station pickup points, and Colissimo International home delivery. Delivery is free to pickup points from €50, in mainland France only; a €4 contribution applies to home delivery from €50.

Allow 3 to 5 working days for preparation, then 2 to 4 days in France. For Europe, 4 to 8 days after dispatch.

We deliver to France and several European countries (Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal, Italy, Austria, Switzerland, Monaco). Rates are shown in the cart once the address is entered.

As soon as the parcel is handed to the carrier, you receive an email with a tracking link. It is also available in your account under My orders.

Production starts as soon as payment is confirmed: an order can no longer be cancelled or changed. Write to us as soon as possible if needed.

No. Personalised pieces are made to measure and cannot be exchanged.

Contact us via the contact page with a photo: we will arrange an exchange or a refund.

Yes, within 14 days of receipt, unworn and in its original packaging. Personalised orders are not accepted. Write to us for the return procedure.

By email at contact@oursbrun.com or via the contact page.